Terms of Service

1. Acceptance of Terms

By accessing and using the services of Topieoriginalai Pilates Studio ("we," "our," or "us"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These terms apply to all visitors, users, and others who access or use our services, including our website, studio facilities, and equipment training sessions.

2. Service Description

Topieoriginalai Pilates Studio provides equipment-based Pilates training services including:

• Reformer training sessions
• Cadillac system workouts
• Chair equipment training
• Individual and group sessions
• Movement assessment and programming
• Online booking and consultation services

All services are provided at our studio located at 534 Queens Drive, Invercargill 9810, New Zealand.

3. Health and Safety Requirements

To participate in our services, you must:

• Complete a health screening questionnaire before your first session
• Disclose any health conditions, injuries, or physical limitations
• Obtain clearance from your healthcare provider if you have any medical concerns
• Follow all safety instructions provided by our instructors
• Inform us immediately of any discomfort or concerns during sessions
• Use equipment only under proper supervision and instruction

Important: Pilates equipment training involves physical activity. You participate at your own risk and should consult your healthcare provider before beginning any exercise program.

4. Booking and Cancellation Policy

Booking:

• Sessions must be booked in advance through our booking system or by phone
• Payment is required at the time of booking or at the session
• We reserve the right to confirm all bookings

Cancellation:

• 24 hours notice is required for all cancellations
• Cancellations with less than 24 hours notice may incur a cancellation fee
• No-shows will be charged the full session fee
• We reserve the right to cancel sessions due to instructor illness or unforeseen circumstances

5. Payment Terms

Payment terms and conditions:

• Payment is due at the time of service or as agreed upon booking
• We accept cash, EFTPOS, and major credit cards
• Package payments must be made in full upon purchase
• Refunds are provided only in exceptional circumstances at our discretion
• Prices are subject to change with reasonable notice
• GST is included in all pricing where applicable

6. Liability and Risk

By using our services, you acknowledge and agree that:

• Physical exercise involves inherent risks of injury
• You participate voluntarily and at your own risk
• We are not liable for any injuries sustained during or as a result of participation
• You are responsible for following safety instructions and guidelines
• Our liability is limited to the maximum extent permitted by New Zealand law
• You should have appropriate insurance coverage for your activities

7. Studio Rules and Conduct

All clients must:

• Arrive on time for scheduled sessions
• Wear appropriate exercise attire and footwear
• Maintain respectful behaviour towards staff and other clients
• Follow equipment usage guidelines and safety protocols
• Keep personal belongings secure (we are not responsible for lost items)
• Maintain personal hygiene standards appropriate for a shared exercise environment
• Turn off or silence mobile devices during sessions

We reserve the right to refuse service or terminate sessions for inappropriate behaviour.

8. Intellectual Property

All content on our website and materials used in our services, including but not limited to text, graphics, logos, images, and software, are the property of Topieoriginalai Pilates Studio or our licensors and are protected by copyright and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our content without express written permission.

9. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms of Service. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

10. Age Requirements

Our services are designed for adults aged 16 and over. Participants under 18 must have written parental consent. We may offer specialised youth programs with appropriate supervision and modified equipment use.

11. Force Majeure

We shall not be liable for any failure or delay in performance of our services which is due to events beyond our reasonable control, including but not limited to acts of God, natural disasters, government actions, pandemic restrictions, or other unforeseen circumstances.

12. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after such changes constitutes acceptance of the new terms.

We will make reasonable efforts to notify clients of significant changes to these terms.

13. Governing Law

These terms shall be governed by and construed in accordance with the laws of New Zealand. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the New Zealand courts.

14. Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these terms shall otherwise remain in full force and effect.