Privacy Policy

1. Introduction

Topieoriginalai Pilates Studio ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website topieoriginalai.shop or use our services.

We comply with the New Zealand Privacy Act 2020 and are committed to protecting your personal information in accordance with applicable privacy laws.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, address, and emergency contact details
• Health Information: Fitness level, injuries, health conditions relevant to exercise participation
• Booking Information: Session preferences, payment details, booking history
• Website Usage: IP address, browser type, pages visited, time spent on site
• Communication Records: Emails, phone calls, and messages exchanged with our studio

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing Pilates equipment training services and session booking
• Ensuring safe and appropriate exercise programming
• Communicating about sessions, schedules, and studio updates
• Processing payments and maintaining financial records
• Improving our services and website functionality
• Complying with legal and regulatory requirements
• Sending newsletters and promotional materials (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Your Consent: When you explicitly agree to information sharing
• Service Providers: With trusted third parties who assist in operating our business (e.g., payment processors, booking systems)
• Emergency Situations: When necessary to protect health and safety
• Legal Requirements: When required by law or legal process
• Professional Consultation: With healthcare providers when relevant to your training (with your consent)

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure data storage systems with encryption
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates
• Staff training on privacy and data protection
• Secure disposal of personal information when no longer needed

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Generally:

• Active client records are maintained during your relationship with our studio
• Health and safety records are kept for 7 years after your last session
• Financial records are retained for 7 years as required by New Zealand law
• Marketing consent records are kept until consent is withdrawn

7. Your Rights

Under New Zealand privacy law, you have the right to:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Objection: Object to processing of your information for marketing purposes
• Withdrawal: Withdraw consent for marketing communications at any time
• Complaint: Lodge a complaint with the Privacy Commissioner if you believe your privacy has been breached

8. Cookies and Website Technology

Our website may use cookies and similar technologies to enhance your browsing experience. These technologies help us:

• Remember your preferences and settings
• Analyse website traffic and usage patterns
• Improve website functionality and user experience
• Provide relevant content and services

You can control cookie settings through your browser preferences. Please note that disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Privacy Commissioner Contact

If you have concerns about how we handle your personal information, you can contact the New Zealand Privacy Commissioner:

• Website: privacy.org.nz
• Phone: 0800 803 909
• Email: [email protected]